Whether you're a seasoned veteran or new to Chat, there are several tools at your disposal that make it easy to assist multiple customers at the same time with chat. Chat is a comprehensive chat solution that makes it easy for you to support customers.
Let's get started. Nothing replaces the human touch though.
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In addition, Salesforce leverages the power of the Service Cloud, giving you access to important tools like a knowledge base and pre-defined support messages, that let you assist your customers and close cases more quickly. As a support agent, you assist dozens of customers with their support issues every day. So feel reassured that whatever you tell Ceba is always kept secure.
Quick, helpful and there when you need. This means that any personal info you share with Ceba remains private.
Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace. And Ceba knows that. And Ceba may ask you something, in order to provide you with a more personalised answer.